Refund and Cancellation Policy

At Wild Planet Resort, guest satisfaction is at the heart of everything we do. We are committed to delivering an exceptional experience, and we understand that plans may occasionally change. Our cancellation and refund policy is designed to be fair, transparent, and respectful of both our guests and operational commitments.

Cancellation Policy

• All cancellation requests must be submitted through our official contact channels (via the Contact Us page or registered email).
• Cancellations made 30 days or more prior to the scheduled arrival date may be eligible for a refund, subject to review and booking terms.
• Requests received within 30 days of arrival may be treated as cancellations for the upcoming service period and may not qualify for a full refund.
• In case of unforeseen circumstances, each request will be evaluated with due consideration.

Refund Policy

• Refunds are processed only after a formal review of the cancellation request.
• Eligible refunds will be issued to the original mode of payment used at the time of booking.
• For credit card payments, the refund will be credited back to the same card.
• For payments made via payment gateways or bank transfers, refunds will be processed to the originating account.
• Processing timelines may vary depending on banking institutions.

We encourage all guests to carefully review booking details and terms prior to confirmation. For any assistance, our team is always available to help ensure a smooth and pleasant experience.